Family mediation is a process designed to help separating or divorcing couples to reach their own mutually acceptable and fair agreement to handle the arrangements for their children and/or the resolution of financial matters.

Family mediation is a voluntary process with the responsibility for the resolution of a dispute rests with the parties. In the process, Wendy helps parents understand, and focus on, the welfare of their children and works with them to reach a practical, mutually agreed parenting plan.
Wendy was one of the first family mediators in Hong Kong. She was part of the pioneering pilot project to provide family mediation at the Legal Aid Department. She has received intensive training in family mediation from Canada and Australia. In 1998 she was one of the first to be invited as a Family Mediation Supervisor by the Hong Kong International Arbitration Centre. Since then she has provided family mediation in Hong Kong and Singapore. She actively helps in promoting, training and supervising family mediation in Hong Kong as one of the Alternative Dispute Resolution services in helping divorced parents to reach agreement in the best interests of their children. She believes in the importance of helping clients to make their own decisions concerning the well-being of their children. Whilst employing a solution-focused approach to reach a parenting plan, she acknowledges equally the importance of the emotional needs of parents as a substantive outcome of the mediation process.
